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Sign in to access support. Check the FAQ below for common questions.
Frequently Asked Questions
What file format do I need to upload?
A CSV export from any major crawler: Screaming Frog, Sitebulb, Ahrefs, or OnCrawl. The file needs at minimum a URL column and a title or H1 column. We auto-detect the columns for you.
How long does processing take?
Most crawls process in under 2 minutes. Larger sites (10,000+ pages) may take up to 5 minutes. You'll receive an email when your results are ready.
What does the similarity score mean?
The similarity score (0-100%) measures how semantically related two pages are based on their titles and headings. Scores above 80% (green) are strong matches, 65-80% (orange) are moderate, and below 65% are weaker matches.
Can I use this for multilingual sites?
Yes. BERTlinker auto-detects the language of your content and switches to a multilingual model when needed. It supports over 50 languages.
How long are results available?
Results are stored for 7 days (Free tier), 30 days (Starter/Pro), or 90 days (Business). You can download the full Excel report at any time during that period. We recommend downloading your report shortly after processing.
What is the cross-linking heatmap?
The heatmap is a visual matrix showing how well-linked your site's folders are to each other. Darker cells mean more linking opportunities between those folders. It helps you spot content silos and cross-linking gaps at a glance.
Can I get an invoice for my purchase?
Yes. Sign in to your account and click "Invoices & Receipts" to access your full billing history. You can view and download PDF invoices for all purchases. Business customers can also add their VAT/Tax ID.
Do you offer refunds?
If you're not satisfied with your results or experienced a technical issue, contact us via the form above and we'll arrange a full refund.